Subscription cancellation for short-term users
GoPic Premium is an auto-renewing subscription. If you only want to use it during a trip, you can cancel it immediately in Apple or Google Play subscription management after payment. When cancelled correctly, Premium access normally continues through the already-paid period, and additional charges stop from the next renewal. The subscription status displayed by the store takes priority.
Deleting only the app or your GoPic account does not cancel the subscription.
Service requirements and search-result information
GoPic requires an internet connection because it retrieves online search results based on recognition of photographed signs. A Wi-Fi or mobile-data connection is required whether or not you have a Premium subscription; a missing or unstable connection may delay or prevent a search.
Search results may vary based on the photograph, sign recognition, device location information, network conditions, and Google search data. GoPic does not guarantee that a particular business will always be found accurately or that every search result will be complete.
If a search fails, check your internet connection, location permission, and VPN status, then try again.
1. Payment processing
Payments for GoPic digital products and premium subscriptions are processed by Apple App Store or Google Play. GoPic does not directly collect or store your full card number or store payment credentials.
2. Subscriptions and automatic renewal
Weekly, monthly, and yearly subscriptions renew automatically according to the billing period shown at checkout. If a free trial or promotion is offered, the post-offer price and conversion date will be shown before purchase. Review the price, duration, and renewal terms before approving payment.
3. Cancelling a subscription
Cancellation stops new charges from the next renewal date. Access generally continues until the end of the current paid period, subject to the subscription status shown by the store. Deleting the app or your GoPic account does not automatically cancel a store subscription; cancel it separately in Apple or Google Play subscription management.
4. Refunds
Apple or Google determines refund eligibility under the policy of the store where the purchase was made and applicable law in your country or region. Cancelling a subscription does not automatically refund charges already paid. For duplicate, unauthorized, or undelivered purchases, use the store refund process and contact GoPic Support as well.
5. Restore purchases and billing issues
If payment succeeded but premium access is missing, confirm that you are signed in to the Apple Account or Google Account used for the purchase, then use Restore Purchases in the app. Restoration rechecks an existing entitlement and does not create a new subscription. Provide a receipt or order number to support, but never send your full card number or account password.
6. Access after refunds or cancellation
When a refund, reversal, chargeback, failed payment, or subscription expiration is confirmed by the store, the status is reflected in RevenueCat and GoPic, and premium access may end immediately or at the time specified by the store. The free usage rules will then apply.
7. Consumer rights and changes
This policy does not limit mandatory consumer rights under applicable law. It may be updated when store policies or laws change; material updates will be identified by the revised date on this page.
Official refund and subscription management
Contact
For billing errors, purchase restoration, or premium entitlement issues, contact info@gopic.app. Final refund approval is determined by the store that processed the payment.
Contact GoPicThis page does not guarantee refund eligibility. The latest store policy and applicable law prevail.